Shipping policy

Last Updated: September 10, 2026

Thank you for shopping with Piblo Store. We aim to process and deliver your orders as quickly and reliably as possible.

1. Order Processing

Orders are generally processed and prepared for dispatch on working days.

Orders placed on weekends or public holidays will normally be processed on the next working day.

During sales, promotions, holidays, or periods of unusually high order volume, order processing may take longer than usual.

We will make reasonable efforts to process your order as quickly as possible.

2. Delivery Time

Our estimated delivery time is:

3–5 working days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, operational delays, or other circumstances beyond our reasonable control.

Some locations may require additional delivery time.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

If we offer free shipping on selected products or orders, the applicable terms and conditions will be stated on the relevant promotion or offer.

4. Order Tracking

Where tracking information is available, it may be provided through the contact information you entered when placing your order.

Please note that tracking information may take some time to become active after your order has been dispatched.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check your:

Full name
Phone number
Delivery address
City
Other required delivery details

If an order cannot be delivered or is returned because of incorrect, incomplete, or insufficient shipping information, additional shipping charges may apply for reshipment.

6. Delayed Orders

Although we work with delivery partners to provide reliable shipping, occasional delays may occur.

Delays may result from:

Courier service disruptions
Weather conditions
Public holidays
High order volumes
Incorrect delivery information
Unforeseen circumstances

If your order appears to be significantly delayed, please contact us using the details provided below. We will make reasonable efforts to investigate the shipment and assist you.

7. Lost Orders

If you believe your order has been lost during delivery, please contact us as soon as possible.

We may contact the relevant courier or delivery service to investigate the shipment and determine the appropriate next steps.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, please provide:

Photos of the damaged packaging
Photos of the damaged product
Your order details

These details will help us investigate the issue and determine the appropriate solution.

For complete information about damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

9. Delivery Attempts

Our delivery partners may make delivery attempts using the phone number or address provided with your order.

Please ensure that your contact information is correct and that someone is available to receive the order when required.

If a delivery cannot be completed because the customer is unavailable or cannot be contacted, additional delivery attempts or reshipping may be subject to additional charges where applicable.