Refund policy

Last Updated: September 10, 2026

At Piblo Store, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return or refund in accordance with the terms of this policy.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product should generally be:

Unused and in resalable condition
In its original condition
In its original packaging, where applicable
Accompanied by proof of purchase or order details

Products that do not meet these requirements may not be eligible for a return or refund.

2. Items That May Not Be Eligible for Return

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

These may include:

Used personal-care or hygiene products
Products damaged through misuse, improper handling, or normal wear and tear
Customized or personalized products
Products specifically identified as non-returnable on the product page
Products that are returned without their original packaging where the packaging is required for resale

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

Your order number
A description of the problem
Clear photos or videos of the product
Photos of the packaging, where relevant

After reviewing the issue, we may offer an appropriate solution, which may include a replacement, refund, or another suitable resolution.

4. How to Request a Return

To request a return, contact us at:

Email: [Insert Support Email]

Please include:

Your order number
Product name
Reason for the return
Photos or other information if requested

Please do not send any product back before receiving return instructions from Piblo Store.

Returns sent without prior approval or instructions may not be accepted.

5. Return Shipping Costs

Unless the product is defective, damaged, or incorrectly supplied by us, the customer may be responsible for the return shipping costs.

If a return is approved because we sent the wrong product or the product arrived damaged or defective, Piblo Store will determine the appropriate return, replacement, or shipping arrangement.

6. Return Inspection

Once we receive your returned product, it will be inspected to determine whether it meets the return requirements.

We will notify you after the inspection whether your return and refund have been approved.

If the returned product does not meet the eligibility requirements, the return or refund may be refused.

7. Refunds

Once your returned product has been received and inspected, we aim to review the return and notify you of the refund decision within 5–7 business days.

If your refund is approved, the refund will generally be issued to the original payment method, where applicable.

After the refund has been processed, your payment provider or bank may require additional time to reflect the refunded amount in your account.

8. Exchanges

If an eligible product needs to be exchanged, please contact us.

Exchanges are subject to:

Product availability
The 7-day return period
The condition of the product
Other applicable return requirements

If the requested replacement product is unavailable, we may offer another appropriate solution.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has been processed or dispatched, cancellation may no longer be possible.

In such cases, the order may need to be handled according to this Return & Refund Policy.

10. Refunds for Unavailable Products

If Piblo Store is unable to fulfill an order because a purchased product becomes unavailable after payment has been received, we will notify you and arrange an appropriate refund where applicable.